Capability Areas

5

4

3

2

1

Organizational Process Quality

Human Resource Devt & Mgmt

Quality System

Development Practices

Development Environment

Management

Fully

Integrated

Managed &

Integrated

Defined &

Process-Oriented

Repeatable &

Project-Oriented

Unstructured

OPQ

HRD

Proc

Mgmt

QS

DP

DE

CS

Process

Customer Support

* of 12

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